Domino Theory's Marketing Blog

Taking Your Small Business to the Next Level

Posted by jon yoffie

A Guest Blog from
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Starting a small business is only just the beginning. You have the idea. You create the business plan. Business starts rolling in. You dabble with some marketing, both in the real world and online including the utilization of social networking. Things are going good but how do you take it further? How do you get to the next level?

You need to set goals for your business. Competing against yourself to reach your goals will continue to push your business to the next level. Your goals though must be concise and specific in order to motivate you or your employees to reach past them. You goals must be smart

A smart goal is specific, measurable, attainable, relevant, and timely. Smart goals have been taught over and over again. The concept is overdone, true but when something works, you keep practicing it. Marketing professionals everywhere keep passing the information along to reach that one more manager or business owner that needs the extra boost. That is what we are all here for, right; to share our successes and learn from our failures?

  • Specific: Set your goal. Write it down if you need to. Make it as clear as possible. Your goal should not be broad like “Be a better business” but instead answer the five main questions of who, where, what, when, and which.
  • Measurable: You will never accomplish a goal that does not have limits. “Do better” is abstract and can be interpreted differently by each person that works on the goal. Using a measurement like a dollar amount, sales figure, or productivity amount will lead you something the business can actually see results from exceeding.
  • Attainable: Simply put, do not set unrealistic goals for your business. Start by simply taking your business to the next level, not to the top. By setting new goals as you accomplish your old ones, your next level will eventually get you to being the best you can.
  • Relevant: It is crucial that the goals you set are important to your business right now. Is your goal actually going to get you to the next level? Having a goal to sweep the shop floors once every two hours is specific, measurable, and attainable but what is it going to do to further your business?
  • Timely: Be sure to include a timeframe when creating the goal for your businesses next big move. Does this need to be done this week, this month, or this year? Include that in your goal and planning. 

A lot of this information may seem obvious but unless you combine it all together, you will not have a meaningful goal that will take your business from where it is today to where you want it to be tomorrow. 

Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide. She has spent time working for major media news outlets in San Antonio and Dallas.

Tags: Marketing, Better Marketing, plan, Business, Guest Blogs

My Social Media Experiment

Posted by jon yoffie

Welcome to Social Proof, a series of Guest Blogs from business professionals discussing real results from real social media and digital marketing.



By Kevin Knauss
Independent Insurance Agent
www.insuremekevin.com

Social Media was a little overwhelming at first, then I figured out how to use it for world domination.




[caption id="attachment_910" align="aligncenter" width="300" caption="My Social Media Experiment"]Social Proof[/caption]

Back in the fall of 2010 I sat quietly in the back of a room waiting for a seminar on Social Media to begin. Actually, I didn’t know how watching TV news with a bunch of friends was going to help my business. While the take away message from that little seminar was “Pitch your products to your 23 Facebook friends”, I caught a glimpse of how Social Media could work for me.

Without too much preparation, I dove into the Social Media swimming pool hoping that it was not empty. Over the next several months I went to numerous free Social Media talks and spent hours trying to understand the applications on the computer and smartphone.

To date, I am currently using the following applications.

While I am on all these applications, that doesn’t necessarily mean I have leveraged them to their fullest potential. I am still learning how best to integrate all the applications to drive traffic to my website and connect with people in a positive manner.

As an independent insurance agent I am fortunate enough to have the time and few restrictions to pursue a Social Media strategy for my business. Insurance prospecting is also highly specialized with lots of marketing avenues. For instance, I have the ability to purchase insurance leads from companies that capture consumer information entered at insurance quoting websites. (For my take on these scams see my blog post Beware Insurance Quoting Websites) These leads cost between $8 – $15 for a health insurance prospect. This gives me a general benchmark figure for the cost of lead acquisition. Consequently, I know that the average cost of a lead through Social Media must be below the $10 level to be a competitive marketing strategy.

Early on I set out my expectations and goals for Social Media marketing. First, I never expected that I would make direct sales from any application. Second, Social Media was to augment existing marketing efforts such as mailers and seminars. Lastly, while there was a faint goal of generating leads, I really just wanted to get my name and brand out into the community and generate traffic for my web site. As an aside, I have spent thousands of dollars on pay per click ads with virtually no results. I gravitated towards using Social Media because it fit my personality of being gregarious, sharing and conversational.

After a year of using Social Media, going from zero to maybe 45 mph, I am having positive and meaningful results. The overall statistics associated with my website have increased: hits, page views, searches, and requests for quotes. Most of the traffic is driven by my blog posts, which is a part of my website. My Word Press site statistics tell me, key word searches that brought people to my site, if they clicked on any out bound links, downloaded information and who was the referring application: Facebook, Linked In, Twitter or other. The statistics continue to increase as I integrate more Social Media into my overall marketing strategy.

The activity I am getting from Social Media is a confirmation that people are responding to me and not advertising. Similar to when I am at networking function, I never mention what I do. The last thing anyone wants is an elevator speech from an insurance guy or a ‘Buy, Buy, Buy’ pitch on Social Media. People want interesting content not drivel posing as sales spam. If you follow me on any of the Social Media sites you know that I sometimes break the rules. It may be bad for my ‘Brand’ to re-tweet certain political comments, but heck, have you read some of my blog posts?! From my perspective, when it comes to something as personal as health or life insurance, people want to work with folks they share common interests with. After reviewing my Social Media and web site and a potential client decides not to engage me, that is a win for both of us.

Social Media has allowed me not only to generate leads, but to stay in touch with prospects. I sincerely dislike follow up phone calls in most situations. If a business prospect (that I may have quoted) has a Facebook fan page, I will ‘Like’ it. In this manner, I keep in touch with the prospect, sharing posts or adding comments, which increases the reach of their business and I am not intrusive with phone calls. (“Are you ready to buy yet, huh, huh, you ready?”) This support for other people and their businesses has led to closed business for me.

Social Media is not a one-way street. I have purchased goods and services from people I have connected with through Social Media. It is fun getting to know the person or business through Social Media. I also want to support those I have a common marketing interest with. Every week I learn a little more about how to upgrade, integrate, leverage and maximize Social Media for my business. I can see it becoming one of the primary drivers of my marketing and lead generation in the near future.

November 22 Update: As Thanksgiving will shortly arrive, we have been pondering what and where to eat. I had remembered that a local restaurant had started following me on Twitter. I mentioned to my wife, “Let’s check out Scotts Seafood, they follow me on Twitter.” Their tweets were informational and I had re-tweeted them several times. Truly, I never would have thought of Scotts unless we had engaged one another on Twitter. Now I am looking for to Thanksgiving dinner at a local restaurant. The power of Social Media, one little dinner at a time.


This blog was first published here by Kevin Knauss on Nov. 19, 2011.


If you are interested in contributing to our series, Social Proof, please contact us via the form below. [contact-form-7 id="541" title="Contact form 1"]

Tags: Content Marketing, social media, Communications, Business, Social Proof, blog, Guest Blogs, Social

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